Refund Policy & Disclaimer
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Items with obvious signs of use or that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contactus@sereneskinlab.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contactus@sereneskinlab.com.
Shipping
To return your product, you should email us to confirm the return shipping address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Disclaimer & Allergy Information
The content found on this website is for informational and educational purposes only. This information has not been evaluated by the Health Sciences Authority and is not intended to diagnose, treat, cure, or prevent any diseases. Our products are meant for your general skincare and beauty needs. The information provided has been collected from other sources to inform you about the possible benefits of herbs, and other skincare ingredients.
Our products are not intended to treat, cure, or prevent any disease.
The information provided is not meant to substitute the advice provided by your personal health professional. Do not use the information found within this website to self-diagnose any medical conditions or treat any health problems or diseases. Please consult your qualified health professional should you have any concerns.
Serene Skinlab products are made with naturally derived ingredients, which in rare cases may cause sensitivity in certain individuals. If sensitivity occurs, discontinue use immediately. If you have any specific allergies, please read the product label carefully. We recommend that people with sensitive skin perform a patch test first or consult your healthcare professional to ensure there is no reaction. Discontinue if irritation occurs. All products are for external use only. In the case of pregnancy, please consult with your healthcare professional.
Legal Disclaimer
The information on this website has been compiled from various published sources and is provided only as a guide. Although every effort has been taken to ensure that information published on this site is correct and up to date, we cannot guarantee the accuracy of all information presented and accept no liability in respect of any omission or error. Serene Skinlab accepts no liability in the unlikely event of an adverse reaction occurring when using one of its products. Serene Skinlab is not responsible for any damage resulting from the use of any products on our website or in our store. By purchasing items on our site or at any of our stockists, you are fully aware of our disclaimer and use products at your own risk.